Job Description

Our client is seeking several Entry-Level / Junior Operations Analysts to help us support their global Investment Banking out their Baltimore location. We are seeking candidates for several divisions of the investment bank including Wealth Management, Trade Processing, Trade Settlement, Asset / Loan Servicing, as well as Equities / Fixed Income / FX and Derivatives Operations Support

Department:

The Operations division is both the first line of defense for protecting Brokerage's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Brokerage businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors. Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.

Primary Responsibilities:

• Daily communication with clients regarding their accounts.
• Investigation and resolution of client issues through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution
• Client and Business Unit relationship management
• Responding to client queries relating to positions, corporate action bookings and reporting
• Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication

Skills Required (essential):

• Strong analytical, organizational, verbal and written communication skills
• Proven ability to work efficiently and accurately under pressure in a fast-paced multi-tasking environment
• Proactive and self-motivated- Intermediate Microsoft Excel and Word skills
• Bachelor's degree required.

Skills Desired:

• Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated.
• Strong problem-solving skills and continued follow up are a necessity.
• The candidate should possess a good appreciation of risk- both operationally and franchise.
• In addition, the role requires extensive client interaction both internally and externally so the ability to maintain and build excellent client relationships is a priority.

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